HELP & SUPPORT
How can we help?
Answers for managing your SceneGo account, protecting your work, and getting support.
Contact SceneGo
Email support@scenegoapp.com. Include the email address on your SceneGo account and a short description of the issue. Never send your password or authentication codes.
Reset a forgotten password
Open SceneGo, choose Log in, then select Forgot password. SceneGo will send a secure reset link to the account email address.
Report or block someone
Open the member’s profile or press and hold a message, then choose Block or report. Reports preserve relevant information for review. The reported member is not told who submitted the report.
Manage screenplay access
Open your project and choose Manage access requests. You can approve, decline, revoke, or reapprove an individual reader. No app can completely prevent screenshots or copying outside the service.
Delete your account
In SceneGo, open Profile, choose Settings, and select Delete account at the bottom of the page. Confirming deletion permanently removes your authentication account and associated SceneGo profile, projects, screenplay files, photos, messages, saves, access records, and blocks, subject to the limited retention described in the Privacy Policy.
Safety
Never send gift cards, wire transfers, cryptocurrency, audition fees, intimate images, or sexual favors for an opportunity. Keep early conversations in SceneGo, meet in public, arrange your own transportation, and contact local emergency services if immediate danger exists.